We’ll dig in to these configurations later, but for now, we just want to acknowledge the difference between the two concepts.Īt the risk of being pedantic, what is an alert anyway? Is it an email? A text message? A ticket to a ticketing system? A flashing red light in the NOC? Something else? Within ITSI, we take a two-tiered approach to generating alerts. KPI severities are viewable in the service analyzer dashboard, deep dives, and other UI locations, but in and of themselves don’t generate alerts.Īlerts are generated from additional configurations, driven from KPI severity and service health score changes. Thresholds apply only to KPIs they dictate when a KPI severity (or status, as they are sometimes referred) changes from normal to critical, high, low, etc. Let’s first clarify the difference between thresholds and alerts-in ITSI, these are related but separate concepts. Dependent services are also optional and are simply references to other already configured ITSI services on which this service depends. KPIs are optional and when defined, will require threshold configurations. Dependent services (Optional sometimes referred to as subservices)Įach service will always have a health score, which is computed based on the status of the KPIs and subservices defined for that service. ![]() We'll refer back to these concepts during alert configuration, so having a basic working understanding of this hierarchy is important. To understand how service issues will ultimately result in meaningful alerts, we should briefly revisit the hierarchy of KPIs and services. In this multi-part blog, we'll outline some practical guidance to get you going. Send us your queries and we’ll respond to you right away.Excited about your shiny new Splunk IT Service Intelligence (ITSI) license? Well, you should be! But navigating from your first service creation to meaningful and trusted alerts takes some care and planning. In this workshop, we’ll help you model a measurable implementation of business and technical Contact us for more details.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |